PRIVACY POLICY & DATA SECURITY

This privacy policy sets out how Bespoke Fuel UK Limited (“Bespoke Fuel” or “we”) uses
and protects any information that you give Bespoke Fuel when you use this website.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are understand and are happy with any changes. This policy and any change to it is effective immediately.

When you order with Bespoke Fuel, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number will also be required so that we may contact you if there are any questions relating to your order. All this is necessary to process your request or notify you of acceptance of your order.

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and your account, processing payments, fraud detection and research.

How we use Cookies?

We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. If you do not agree to such use, please refrain from using the website.

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our website. This helps us to provide you with the best service and to make it easier when you order. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled.

Our website uses both persistent and session cookies:

  • Persistent cookies are used to allow the website to recognise users when they return to the site and to remember certain information about their preferences. These cookies are cookies which stay on your computer permanently, until you "manually" delete them.
  • Session cookies are used in order to allow customers to carry information across pages of the website, without having to re-enter such information. These cookies delete themselves automatically when you leave a website and go to another, or when you shut down your browser.
How do you protect the information you hold about me on your internal systems?

We protect your privacy in several ways:

  • Access to customer account information is limited to those who need access to do their jobs.
  • We use full login and password controls on our system.
  • All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment.
  • Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.

If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us on 0330 100 4558 (Sunday - Thursday 9.00am to 5.00pm) or email us on hello@bespokefuel.co.uk..

Payment Security

How safe are my credit or debit card details on your site?

We know that security is a major concern to many of our customers. We process payments through Stripe on line payment system.

Privacy and online safety are important to Stripe. You can read how Stipe uses your data here https://stripe.com/gb/privacy

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company.
If you provide credit card information over the phone, it will be entered directly into Stripe online processing system and nothing is stored any where else.

Our Mailing List

Bespoke Fuel may send you special offers and promotions by email. If you do not want to receive offers and promotions by email, please email us at hello@bespokefuel.co.uk. Please remember it can take up to 21 days to fully remove you from our email mailing list so you may receive one or two more.

Will you pass my data on to third parties?

Bespoke Fuel will never pass on your email address to a third party for marketing purposes.

From time to time we may send our promotions with your delivery from companies whose products and services may be of interest to you. If you wish to opt-out of third party offers and promotions let us know by calling 0330 100 4558 (Sunday - Thursday 9.00am to 5.00pm) or email us on hello@bespokefuel.co.uk..


We respect your privacy and are committed to protect it.

About the company

Bespoke Fuel is a trading name of Bespoke Fuel UK Ltd, a company registered in England & Wales under the Number 11229509. Any correspondence should be forwarded to: 2 Portal Way, London, W3 6RT


Have more questions?Submit a request.